01
Shipping
Shipping charges and free-shipping thresholds appear at checkout. Timelines are confirmed over WhatsApp before payment.
Shipping, returns, and care.
Clear expectations help every gift arrive with fewer surprises.
02
Personalized products
Because customized pieces are made for one recipient, they cannot be returned for a change of mind after approval.
03
Damage in transit
Contact us with clear photos within 24 hours of delivery so we can assess and resolve transit damage.
04
Changes and cancellation
Request changes quickly. Once production or dispatch begins, changes and cancellations may not be possible.